Home Away From Home, a guest testimonial of Pampered Pet Inn

"Home Away From Home" A Special Guest Testimonial

A Guest Post by long-time client, Sue Edmonson


Merry and I found Pampered Pet Inn 14 years ago, just after I had rescued Merry.  She had been spotted and trapped a couple of weeks before Christmas.  She was wet and out in the sleet.  


Merry had apparently been in a puppy factory.  She was still lactating.  Had escaped to find freedom.


She had been mistreated to the point that she could not make eye contact for more than a week.  I was going back to the office after having stayed home to take care of her and help her feel safe.  I found Ellen O'Connor, owner of Pampered Pet Inn.  I felt that Merry would be safe and get good attention as soon as I met Ellen.  I trusted her right away.


Over these years Ellen and her daughters, Erin and Mary Kate have treated us like family - Merry and me both as well as my daughter, Katherine.


The folks who take care of the dogs in their care are hand-picked to keep the standard of care consistent.  All of the areas for this shop and the exterior facilities are pristine and no animal is left untended.  Security and safety are planned and well attended.


Whenever Merry has had a change in health, I share with management at PPI, and notes are provided to the staff so everyone is up to date.  Medication and health changes are well documented and followed.


When I was hospitalized for major surgeries in mid-summer of 2018, Ellen and the staff of Pampered Pet Inn stepped up to help my daughter who was in town from New York to be my advocate in the medical center.  My daughter stayed at my apartment during those 7 weeks and because of the compassion and their attention to Merry and Katherine and me, Merry got to be cared for during the day and she also got to come home to spend the night.


There is no other group I would trust to care for Merry, now 17+ years old.  As a matter of fact, within the past month, Merry was diagnosed with a severe UTI infection and each day when Merry went to daycare while I was working, she was monitored and I got a daily report.  I actually had to undergo emergency surgery and while Erin called the ambulance for me, she also called Ellen to come and take Merry to be cared for at the shop.  Merry stayed at PPI during that week following my hospitalization.


My trust for this family business was proven to be right.  I am grateful for this family and the way they care about me and my Miss Merry Christmas. 


Home away from home.

That's what PPI has been for Merry all these years.

I remember not long after I'd been taking Merry for daycare, I asked the team "How's she doing?  Adjusting just fine?"

They replied:  "Just what we like to see - glad to come in for the day and happy to go home."


Pampered Pet Inn Is A Member Of The IBPSA

Pampered Pet Inn Is a Member of the IBPSA

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IBPSA is dedicated to educating our IBPSA Members and providing the resources they need to create safe and responsible pet care environments.

All IBPSA Members have access to safety programs and ongoing safety education.

All IBPSA Members must pledge to provide conscientious care, deal honestly and fairly, respect customer confidence, continuously learn more and improve services, and operate their business honorably.


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Are you a smart consumer looking for the right pet care provider?

Whether a pet sitter or pet boarding facility, make sure you know who is caring for your family member. Below you’ll find a series of questions to ask when interviewing a potential pet care provider. Are there quite a few questions? You bet! But better to have asked too many rather than too few when it comes to your pet’s safety. 


  • Is the pet care services provider a member of a professional association like IBPSA?
  • How long has the provider been in business?
  • Do they hold any pet care certifications such as in pet first aid?
  • If the provider is “away care”, that is a service not in your home such as a pet boarding or day care facility, pet salon, or a pet sitter’s own home, have you toured the premises to see if it is clean, sanitary, and secure?
  • What types of cleaning products does the provider use and are they pet safe?
  • If the provider is a pet care boarding or daycare facility, are there security fences around the boarding area?
  • Does the provider have an evacuation plan for both on-site and off-site evacuations?
  • Does the provider have a fire safety or abatement program? And, if so, how often is it checked?
  • If a pet boarding or daycare facility, does the provider have someone on-site at all times?
  • If the provider is “away care” are the premises climate-controlled with air conditioning in the summer and heat in the winter?
  • What type of animal care education and training does the provider and, if applicable, the provider’s staff receive?
  • What is the provider-to-pet ratio?  For example, how many pets will a pet sitter be caring for at one time or how many pets per employee does a boarding or daycare facility staff for?
  • If “away care”, does your cat have its own condo? Is the cat area away from dog activity and barking?
  • If “away care”, does your dog have its own run or suite, or will your pet be housed in a crate?
  • If housed in a crate, how frequently are the dogs let out for exercise and elimination?
  • If in a run, do the dogs have an indoor and outdoor portion?
  • Will your dog be with other dogs not related to your pet, and how much contact will there be with other dogs?
  • If dogs will be with other dogs, does your provider temperament test the dogs being put together?
  • Does the provider separate dogs being put together such as in daycare into groups by size, age, and temperament?
  • If you are not supplying food, what type of food will your pet receive?
  • Does the provider monitor how much your pet eats and if your pet’s eliminations are normal?
  • What if your pet requires medication while with the provider, how will those be administered?
  • What other services does the provider offer?
  • Can your pets go for a nature walk, play Frisbee or ball, and get a bath?
  • If your dog requires grooming, what options does the provider offer?
  • Does the provider have a dedicated grooming area for the pets to reduce stress during the process?



Pet Resort, Pampered Pet Inn, has been named a Neighborhood Favorite in 2017, 2018, and again in 2019. Click Here to check us out on Nextdoor!

Neighborhood Favorites is Nextdoor’s annual awards program that gives neighbors an opportunity to recognize the most beloved businesses in their local community. Only 1% of all businesses win this award – and Pampered Pet Inn is one of them! 

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How were the winners selected?
Nearby neighbors on Nextdoor voted for their favorite business in over 30 categories. Pampered Pet Inn won Favorite Dog Groomer in 12 Nextdoor neighborhoods across Houston, TX! 
We are a favorite in the following neighborhoods! 
Vanderbilt Square East
South MacGregor
Upper Kirby East
Willow Meadows
Old Braeswood
The Museum District
Upper Kirby West
Rice University
Southampton Place
Knollwood Village

Thank you for all of your (over 200!) recommendations on Nextdoor. We are so thrilled to be selected as a Neighborhood Favorite for 3 years in a row!