Frequently Asked Questions
WHERE IS PAMPERED PET INN LOCATED?
We are located at 2411 Bissonnet Street between Kelvin and Morningside. A map of our location is located at the bottom of every page.
WHAT TIME CAN I DROP OFF AND PICK UP MY PET?
Pets who are arriving for grooming services only must be dropped off between 7:30 am and 10:30 am.
Check-in and check-out is available on the days and times below with the exception of the holidays listed below.
? Monday through Saturday, 7:30 am until 6:00 pm
? Sunday, 4:00 pm until 6:00 pm.
While our guests are cared for 365 days per year, Pampered Pet Inn will be closed or have reduced hours for check-in, check-out, and grooming services on or the day before major holidays. The schedule below sometimes varies year-to-year and will be updated accordingly.
2017 Holiday Schedule
? New Year’s Day (January 1st)- CLOSED
? Easter Sunday- CLOSED
? Memorial Day (Last Monday in May)- CLOSED
? Independence Day (July 4th)- CLOSED
? Labor Day (First Monday in September)- CLOSED
? Wednesday before Thanksgiving- 7:30 am until 2:00 pm
? Thanksgiving Day- CLOSED
? Christmas Eve (December 24th)- CLOSED
? Christmas Day (December 25th)- CLOSED
? New Year’s Eve (December 31st)- CLOSED
DO YOU HAVE ANY BREED RESTRICTIONS?
No, we do not. Our staff will evaluate each pet on their ability to participate in group walks or Doggie Day Camp or not. Pets who are not comfortable in group environments, will be cared for on an individual basis.
HOW CAN I REQUEST A RESERVATION FOR MY PET?
Reservations can be requested a couple of ways.
Online: Using the Quick Reservation Request Form on the Reserve page or by logging in to your customer portal for all returning customers: www.PamperedPetInn.com/Portal
Email: Send us an email to [email protected].
Phone: Call us at 713-587-6338.
WHAT ARE THE VACCINATION REQUIREMENTS?
? DOGS- Must provide proof of the following vaccinations: Rabies, DHPP, and Bordetella.
? CATS- Must provide proof of the following vaccinations: Rabies, FVRCP, and Feline Leukemia.
ARE DEPOSITS REQUIRED FOR RESERVATIONS?
Deposits are required for overnight lodging reservations over holidays and from November 15-January 3rd and may also be required for extended lodging reservations.
WHAT IS THE CANCELLATION POLICY?
Non-Holiday Lodging Cancellations
Non-Holiday Lodging Cancellations or no shows which occur within one (1) day prior to check-in for non-holiday periods will result in a (1) night charge per guest to the credit card on file, regardless of when the reservation was made. To avoid charges, please cancel non-holiday reservations by 6:00 pm the day before your scheduled arrival. Cancellations are accepted via email and phone.
Holiday Lodging Cancellations
Holiday Lodging Cancellations or no shows which occur within seven (7) days prior to check-in for holiday periods will result in forfeiture of any deposit and $50.00 charge per guest to the credit card on file, regardless of when the reservation was made. To avoid charges, please cancel holiday reservations by 6:00 pm seven days before your scheduled arrival (i.e. If your pet is scheduled to arrive on a Saturday, you must cancel your reservation by 6:00 pm the Saturday before, in order to avoid charges). Cancellations are accepted via email and phone.
Holiday periods are defined as three (3) days before and after a major holiday (Easter, Memorial Day, Independence Day, Labor Day) and November 15th until January 3rd.
Grooming Cancellations
Please give us the courtesy of one day’s notice should you need to cancel your pet’s grooming reservation.
Swim Session Cancellations
Swim Session Cancellations which occur within 24 hours prior to scheduled swim session, or no show, will still be charged for the session. To avoid charges, please cancel 24 hours prior to the scheduled swim session (i.e. If your pet’s swim is scheduled for Monday at 11:00 am, you must cancel by Sunday at 11:00 am to avoid being charged for the session). Cancellations are accepted via email and phone.
DO YOU GROOM CATS?
Yes, we do! We love cats. Please call us at 713-587-6338 to schedule a grooming service for your kitty! We can usually accept cats for grooming everyday except for most Wednesdays.
WHAT IS THE CUSTOMER PORTAL?
The customer portal is your secure, online account with Pampered Pet Inn. When you register with us, we will create a profile for you and you should be able to log in using either the phone number or email address that you provided us with.
The portal is a great tool to use to make/cancel reservation requests, update your information, upload vaccination records, view receipts, view upcoming reservations, and more.
To access your online portal click on the button that says "Reserve" at the top of the page or visit: https://pamperedpetinn.gingrapp.com/front_end/index
WHAT ARE PAMPERED PET INN'S HOLIDAY HOURS?
While our guests are cared for 365 days per year, Pampered Pet Inn will be closed or have reduced hours for check-in, check-out, and grooming services on or the day before major holidays. The schedule below sometimes varies year-to-year and will be updated accordingly.
2017 Holiday Schedule
? New Year’s Day (January 1st)- CLOSED
? Easter Sunday- CLOSED
? Memorial Day (Last Monday in May)- CLOSED
? Independence Day (July 4th)- CLOSED
? Labor Day (First Monday in September)- CLOSED
? Wednesday before Thanksgiving- 7:30 am until 2:00 pm
? Thanksgiving Day- CLOSED
? Christmas Eve (December 24th)- CLOSED
? Christmas Day (December 25th)- CLOSED
? New Year’s Eve (December 31st)- CLOSED
ARE THERE ANY ADDITIONAL CHARGES FOR SUNDAY PICK-UP?
A charge of $10.00 per family will be assessed for all check-outs during our Sunday pick-up hours (4:00 pm until 6:00 pm). This charge is waived if at least one pet in the family receives a Grooming Service.
CAN I ARRANGE FOR CHECK IN/OUT OUTSIDE OF YOUR BUSINESS HOURS?
BY APPOINTMENT ONLY. WE CANNOT GUARANTEE THIS SERVICE TO BE AVAILABLE EVERYDAY.
This service depends greatly on available staff and must be scheduled in advance. Charges for this service range from $15.00 - $75.00 depending on circumstance. We reserve the right to deny this service if we cannot accommodate.
VIEW OUR HEALTHY PET POLICY
Pampered Pet Inn will not accept the following guests:
1. Guests that have a terminal illness and are in the late stages of that illness.
2. Guests that require medical treatment beyond our capabilities.
3. Guests that are not capable of standing, walking, urinating and eliminating without assistance.
? Pampered Pet Inn recommends that all Guests be on a regular internal (i.e. worms) and external (i.e. fleas and ticks) parasite treatment program. If external parasites are discovered upon check-in, a flea bath will be required at owner/guardians’ expense. Additionally, if internal parasites are discovered during their stay treatment fees may apply.
? Pampered Pet Inn reserves the right to decline reservations to Guests that may require additional assistance beyond our abilities. Any Guest displaying signs of the following (but not limited to) will not be accepted: incontinence, severe lack of mobility, epilepsy, etc).
? Additional charges may apply to guests that require assistance such as complex medical needs or severe aggression.
WHAT INFORMATION DO YOU REQUIRE TO BE ON FILE FOR RESERVATIONS?
? A valid credit card, proof of current vaccinations, signed copies of our House Rules, Services Agreement, and completed Owner and Guest Profiles.
OVERNIGHT LODGING GENERAL INFORMATION
Lodging rates are charged per night. Pets must be picked up by 6:00 pm to avoid being charged for another night of lodging.
A no show reservation is defined as not arriving by 6:00 pm on the scheduled date of arrival, at which time, we will charge one night of lodging to the card on file and the space will be released and the reservation will be cancelled.
Reservations of 14 nights or more require a 50% deposit at the time of booking.
Reservations made from November 15th until January 3rd will require a deposit of one night of lodging per guest at the time of booking. This becomes refundable if the reservation is cancelled in sufficient time according to our cancellation policy.
Reservations will be cancelled by Pampered Pet Inn due to Client not providing Pampered Pet Inn with the required paperwork and proof of current vaccinations.
DO DOGGIE DAY CAMP PACKAGES EXPIRE?
Yes, packages expire 365 days from the date of purchase.
HOW DO I REGISTER?
To register with us online visit the following link: REGISTRATION
